Forms of Payment:
Ragged Row accepts the following forms of payment: Credit Cards (American Express, Master Card, Visa, Discover). Paypal is also accepted when going through our online shopping cart. Personal/Business Checks, Cash, and Gift Certificates are accepted in-store only. Money Orders, Wire Transfers, and Travelers Checks are not accepted online or in-store.
An acknowledgement of your order will be sent by email. We also aim to dispatch orders within three(3) working days subject to credit clearance, address verification, and availability of items. Please not that a valid email address is required in order to receive your electronic confirmation.
Ragged Row Online Store does not ship to P.O. Boxes. Most orders are dispatched within three (3) working days. We will contact you if there is a delay or if items are out of stock.
Orders received on weekend days (Saturday or Sunday) will not be processed until the following Monday. No orders will ship out on Saturday or Sunday.
Ragged Row is not responsible for shipments delayed due to weather or other causes out of our control. It is our policy not to require signature confirmation unless requested. Ragged Row is not responsible for packages that are successfully delivered to the address provided, but are lost, stolen or damaged after delivery.
For overnight or express shipping, please call us at (412)441-1730 during our regular store hours and we will do our best to arrange your request.
$10 Flat Rate Shipping within the United States / $25 International Shipping.
Return Requests must be made within 7 days of receiving the merchandise for a refund or exchange, minus shipping costs. To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it. Items must be returned with tags attached and in the original packaging.
All Sale Merchandise is Final Sale, no exceptions.
Please submit your Return Request to: firstname.lastname@example.org listing your order number as the subject line.
Please state your reason for return. Should the request meet our return criteria you will be issued a Return Authorization (RA) Number and form that must be included when shipping merchandise back to our location. Any packages without a valid RA Number will not be accepted and no refund will be issued. Return Shipping Fees are the responsibility of the customer, therefore you may use the delivery service of your choice for the return. Though not required, we suggest you insure the package for full retail price and select “Return Signature Required”, as we cannot be responsible for packages we do not receive. Returned merchandise must be received at Ragged Row within 14 days of purchase or package will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Approved returns will be refunded to the original form of payment only. Please allow 10-12 business days for processing.
Ragged Row reserves the right to deny credits if the returned merchandise does not meet our return policy criteria.
In Store Returns:
Merchandise purchased online can be exchanged at either of our store locations:
116 Bakery Square Blvd., Pittsburgh, PA 15206
439 Beaver Street, Sewickley, PA 15143
We can not issue refunds at either of our stores, so any returned online purchases will be exchanged for Store Credit Only. Sale Merchandise purchased online is Final Sale and can not be returned.